Scope & Application
This policy governs monetary transactions, talk-time packages, and subscription purchases made within the JustUs2 ("Just Us") application, operated by Infisutra (infisutra.com). It applies to all users of the platform.
Talk-Time Purchases & Unused Time
Talk-time packages (hour- or day-based video minutes) grant access to live video conversations on JustUs2. Upon payment confirmation, we do not issue full, partial, or pro-rated refunds for consumed, partially consumed, or unused time.
Free talk time granted through the platform, including the initial 30 minutes of video and referral hours, carries no monetary value and is not refundable under any circumstances.
No Refunds for Policy Violations & Account Bans
We hold a strict Zero-Tolerance Policy regarding platform safety, nudity, harassment, and underage use.
- If your account is suspended, blocked, or permanently banned by our moderation team due to a violation of our Terms and Conditions, all active subscriptions, unused talk time, and accumulated rewards are immediately forfeited.
- Under no circumstances will a refund be issued to an account terminated for abusive conduct, nudity, harassment, or community policy breaches.
Voluntary Account Deletion
If you choose to delete your account or initiate the 30-day account deletion grace period while an active subscription or talk package is ongoing, your remaining time will lapse. Voluntary deletion does not entitle you to any monetary refund or transfer of balance.
Technical Errors & Duplicate Charges
- 1.Please contact our support team within 48 hours of the charge via our support desk at justus2.infisutra.com/contact-us or email info@infisutra.com.
- 2.Include your registered Google account email, Google Play Transaction/Order ID (e.g., GPA.XXXX-XXXX-XXXX-XXXXX), and proof of payment.
- 3.If an erroneous duplicate charge is confirmed, our team will coordinate with the payment provider to resolve the discrepancy.
Purchases Made via Google Play
- All payments are processed securely through Google Play In-App Billing.
- You can manage or cancel recurring billing subscriptions directly in your Google Play Account Settings → Payments & Subscriptions.
- Canceling a renewal stops future billing cycles; it does not retroactively refund the current active subscription period.
- Google Play's statutory refund policies may apply in specific regions governed by local consumer protection legislation.
Support & Inquiries
- Contact Support Page: justus2.infisutra.com/contact-us
- Direct Email: info@infisutra.com
- Company: Infisutra (infisutra.com)
Questions about this policy?